For hotels & hospitality
The AI Concierge Avatar for Hotels
A visual, talking concierge that answers guests 24/7 in their own language, takes requests, gives local recommendations, and remembers returning guests — on your website, in the room, or in the lobby, from $1/hour.
Selvia AI is a real-time AI concierge avatar for hotels — a visual, talking assistant, not just a phone bot. It answers guest questions around the clock in their own language, takes amenity and reservation requests, recommends local dining and activities, and greets arrivals as a lobby kiosk. It recognizes returning guests for a personal welcome — and routes anything that needs a person to your team. All-inclusive, from $1/hour.
What a hotel AI concierge handles
Answers guest questions 24/7
Check-in and check-out times, Wi-Fi, breakfast hours, parking, amenities, directions — answered instantly at any hour, so the front desk isn't tied up and late-night arrivals aren't left waiting.
Speaks every guest's language
Holds the conversation in the language a guest is comfortable with — so international travelers get a warm, clear welcome instead of a language barrier at the desk.
Takes amenity & reservation requests
Books a table at the restaurant, a spa slot, a wake-up call or housekeeping request in real time, and routes anything that needs a person to your team.
Recommends local dining & things to do
Acts as a true concierge — suggests restaurants, attractions and activities nearby based on what the guest is in the mood for, with the polish of your brand.
Greets guests in the lobby
Runs as a lobby kiosk that welcomes arrivals, helps with common requests, and answers questions during a busy check-in rush while staff handle the queue.
Remembers returning guests
Recognizes returning and loyalty guests and recalls their preferences and past stay, so a regular is welcomed back personally — the hallmark of great hospitality.
A concierge that speaks every guest's language
Hospitality is global, but your front desk can only speak so many languages. Selvia AI greets and helps each guest in the language they're comfortable with — turning a potential language barrier into a warm, effortless welcome, at any hour, on every touchpoint from the booking page to the lobby.
Why a visual avatar beats a phone concierge line
Most automated concierge tools are phone-only voice bots. Hospitality is a visual, personal experience — so Selvia AI is a talking, on-screen avatar branded to your property. Guests see a friendly face that responds in real time, on your website, in the room, and on a screen in the lobby.
And unlike a typical phone bot, it remembers returning guests — so a loyalty guest is welcomed back by name and preference, not treated like a first-time check-in.
Human concierge vs phone bot vs Selvia AI
| Concierge desk | Human concierge | Phone voice bot | Selvia AI |
|---|---|---|---|
| Available 24/7 | Limited hours | Yes | Yes |
| Speaks guests' languages | A few | Rarely | Yes |
| Remembers returning guests | Sometimes | Rarely | Yes |
| Visual & on-brand | Yes (in person) | No — voice only | Yes — talking avatar |
| Works as a lobby kiosk | — | No | Yes |
| Takes requests & recommends in real time | Yes | Yes | Yes |
| Typical cost | ~$40,000+ / year | Varies | $1 / hour |
~$40,000+/year is an illustrative US average for a full-time concierge; staffing a 24/7 desk costs more. Selvia AI's $1/hour is all-inclusive.
An always-on concierge — not a replacement for your team
Selvia AI takes the routine questions, requests and recommendations around the clock so your staff are freed for the personal, hands-on hospitality that needs a human touch. It's an always-on extra concierge covering the late hours and the rush, and it routes anything sensitive or complex straight to your team.
Comparing options? See the best AI receptionist avatars roundup, or the other industries Selvia AI serves.
Frequently asked questions
What is an AI concierge avatar for a hotel?
It's a visual, talking assistant that handles concierge and front-desk work for guests — answering questions, taking amenity and reservation requests, giving local recommendations, and greeting arrivals — without tying up your staff. Selvia AI is a real-time avatar version: guests see and speak with a friendly on-screen concierge that responds live, rather than only hearing a voice on the phone.
Can it help international guests in their own language?
Yes — and for hotels this is one of its biggest strengths. Selvia AI can hold the conversation in the language a guest is most comfortable with, so international travelers get a clear, warm welcome and useful answers without a language barrier at the desk.
Does it remember returning guests?
Yes. Selvia AI recognizes returning and loyalty guests and recalls their preferences and past stay, so a regular is welcomed back personally — the kind of recognition that defines great hospitality. This per-user memory is included by default.
Can it take requests and make reservations?
Yes. It takes amenity and reservation requests in real time — a restaurant table, a spa slot, a wake-up call, housekeeping — and routes anything that needs a person to your team. It works 24/7, including the late hours when the front desk is thin.
How is Selvia AI different from a phone concierge line?
Most automated concierge tools are phone-only voice bots. Selvia AI is a visual, on-screen talking avatar that can run on your website, in the room, and as a lobby kiosk. It's branded to your property, holds a natural real-time conversation in the guest's language, and — unlike typical phone bots — remembers returning guests for a personal welcome.
Does it replace front-desk and concierge staff?
No — it backs them up. Selvia AI handles routine questions, requests and recommendations around the clock so your team is freed for the hands-on hospitality that needs a person. It's an always-on extra concierge, not a replacement for your staff.
How much does a hotel AI concierge cost?
Selvia AI starts at $1 per hour — a fraction of staffing a 24/7 concierge desk. The price is all-inclusive: the avatar, voice, conversational brain and per-user memory are all in the rate, with a free demo to start.
Where does the avatar appear?
Wherever guests reach you: on your hotel website and booking page, on an in-room screen, and on a screen in the lobby as a concierge kiosk. It's the same concierge across every touchpoint.
Give every guest a 24/7 concierge in their language
See Selvia AI welcome a guest, take a reservation, and recommend a local spot in a live demo — free, no commitment.
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