Privacy Policy

At Selvia AI Inc. ("we," "us," or "our"), a Delaware corporation, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our artificial intelligence avatar platform and related services.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide when using our services:

• •Account information (name, email, phone number, business details)
• •Payment information (processed securely through third-party providers)
• •Communications with us (support requests, feedback)
• •Customization preferences for your AI avatar

1.2 Automatically Collected Information

When you use our services, we automatically collect:

• •Usage data (interactions with the AI avatar, conversation logs)
• •Device information (IP address, browser type, operating system)
• •Analytics data (performance metrics, user behavior)

2. How We Use Your Information

We use collected information for:

• •Providing and maintaining our AI avatar services
• •Processing transactions and managing your account
• •Personalizing user experience and avatar interactions
• •Improving our services and developing new features
• •Providing customer support and responding to inquiries
• •Sending important updates about our services
• •Detecting and preventing fraud or security issues
• •Complying with legal obligations

We do not use customer personal data to train our foundational models without explicit opt-in consent.

3. Information Sharing and Disclosure

We do not sell your personal information. We may share information with:

• •Service Providers: Third-party vendors who perform services on our behalf (payment processing, cloud hosting, analytics)
• •Business Partners: When necessary to provide integrated features (CRM systems, calendar services)
• •Legal Requirements: When required by law or to protect our rights
• •Business Transfers: In connection with mergers, acquisitions, or asset sales

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Conversation logs and analytics data are retained for up to 2 years unless you request earlier deletion.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• •Access: Request access to your personal information
• •Correction: Request correction of inaccurate information
• •Deletion: Request deletion of your information
• •Portability: Request transfer of your data
• •Opt-out: Unsubscribe from marketing communications
• •Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze usage patterns, and personalize content. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Data is primarily stored on secure servers located in the United States (via AWS/Google Cloud). Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us: