For banks, credit unions & branches
The AI Avatar for Bank Branches
A visual, talking branch assistant that greets customers, answers product and service questions, and books appointments — privacy-first, never touching accounts or money, from $1/hour.
Selvia AI is a real-time AI avatar branch assistant for banks and credit unions — a visual, talking helper, not a phone menu. It greets customers, directs the lobby, answers questions about products, hours and documents, and books appointments with the right banker — in any language. And it's built for a banking setting: it never accesses accounts, moves money, or gives financial advice. All-inclusive, from $1/hour.
What a branch AI assistant handles
Greets customers and directs the lobby
Welcomes everyone who walks in, finds out what they need, and points them to the right teller, banker or service — so the queue moves and no one waits unsure of where to go.
Answers product & service questions
Hours, locations, account types, card and loan products, required documents, how to open an account — answered instantly and consistently from the information you provide.
Books appointments with bankers
Schedules a meeting with the right specialist — a loan officer, a new-account banker, a financial advisor — in real time, so a walk-in interest becomes a booked conversation.
Helps in every customer's language
Serves your whole community by holding the conversation in the language a customer is comfortable with, at the branch and on your website.
Runs as a self-service lobby kiosk
Stays available all day as a branch kiosk and on your website, handling the routine questions so your staff are freed for the conversations that need a banker.
Privacy-first by design
It helps and informs without touching anything sensitive — it never logs into accounts, moves money, or records the lobby's surroundings, which is exactly what a banking setting demands.
Never touches accounts, money, or advice
A banking lobby is a sensitive place, so Selvia AI is scoped to be safe there by design. It never logs into accounts, moves money, processes transactions, or gives financial advice. It greets, informs and books appointments — anything that requires account access or a transaction goes to your staff and your secure systems.
It's also privacy-first: it senses just enough to hold a conversation and doesn't record or transmit the lobby's surroundings. That keeps its footprint low — though it doesn't replace your institution's own compliance obligations.
Branch staff vs phone IVR vs Selvia AI
| In the branch | Branch staff | Phone IVR | Selvia AI |
|---|---|---|---|
| Greets & directs in the lobby | Yes | No | Yes |
| Answers product/service questions | When free | Menu trees | Yes |
| Books appointments with bankers | Yes | Clunky | Yes |
| Speaks every customer's language | A few | A few | Yes |
| Available all day without a queue | Limited | Yes | Yes |
| Never accesses accounts or money | — | — | By design |
| Typical cost | Staff time | Telephony / SaaS | $1 / hour |
Selvia AI's $1/hour is all-inclusive — the avatar, voice, conversational brain and per-user memory are all in the rate.
Comparing options? See the best AI receptionist avatars roundup, or the other industries Selvia AI serves.
Frequently asked questions
What is an AI avatar for a bank branch?
It's a visual, talking assistant that handles the front-of-branch work — greeting customers, directing the lobby, answering product and service questions, and booking appointments with bankers — in a natural conversation. Selvia AI is a real-time avatar version: customers see and speak with a friendly on-screen assistant on a lobby kiosk or on your website.
Does it access accounts or handle money?
No — and that's deliberate. Selvia AI is an information and front-desk assistant. It never logs into customer accounts, moves money, processes transactions, or touches sensitive financial data. Anything that requires account access or a transaction is handed to your staff and your secure systems, where it belongs.
Does it give financial advice?
No. It explains your products, services and processes and books appointments, but it does not provide financial, investment or lending advice. Those conversations are routed to your licensed bankers and advisors.
How does it handle privacy in a banking setting?
Selvia AI is built around minimal data capture: it senses just enough to hold a conversation and does not record or transmit the lobby's surroundings. Combined with the fact that it never touches accounts or money, that keeps its footprint low in a privacy-sensitive environment — though it doesn't replace your institution's own compliance obligations, which you continue to own.
Can it serve customers in different languages?
Yes. It can hold the conversation in the language a customer is most comfortable with, so a diverse community gets clear, equal service at the branch and online.
Does it replace branch staff?
No — it backs them up. Selvia AI takes the routine greeting, wayfinding, questions and appointment booking so your bankers and tellers are freed for the high-value, relationship work that needs a person.
How much does it cost?
Selvia AI starts at $1 per hour, all-inclusive (the avatar, voice, conversational brain and per-user memory are all in the rate), with a free demo to start.
Where does the avatar appear?
On a screen in the branch lobby as a self-service kiosk, and on your website for customers banking from home. It's the same assistant across both.
Give your branch a friendly, always-on front door
See Selvia AI greet a customer, answer a product question, and book a banker appointment in a live demo — free, no commitment.
Book a Free Demo