For government & public services
The AI Info Kiosk for Public Services
A visual, talking assistant that answers questions about services and forms, guides residents to the right place, and helps in any language — general information and wayfinding only, from $1/hour.
Selvia AI is a real-time AI avatar info kiosk for government and public services — a visual, talking helper, not a phone tree. It answers questions about services, forms, hours and locations, guides residents to the right department, and serves a whole community in its own languages — at the counter and online. It gives general information and wayfinding only; it never makes legal or eligibility determinations. All-inclusive, from $1/hour.
What a public-services AI assistant handles
Answers questions about services & forms
What a service covers, which form is needed, what to bring, fees, hours and locations — answered instantly and consistently from the information your office provides.
Guides residents to the right department
Finds out what a visitor needs and points them to the correct desk, office or online process — cutting the wrong-line frustration that clogs public counters.
Helps in every resident's language
Serves a whole community by holding the conversation in the language a resident is comfortable with — central to equitable public access, at the counter and online.
Cuts queues as a self-service kiosk
Handles the routine, repeated questions all day as a lobby kiosk, so staff are freed for the cases that genuinely need a person and lines move faster.
Available after hours, online
Answers resident questions on your website around the clock, so people can get information on their own schedule instead of only during office hours.
Accessible and approachable
A patient, plain-spoken visual assistant that anyone can talk to, making public information easier to reach for residents who find forms and phone trees hard going.
Information and wayfinding — never decisions
Public services carry real consequences, so Selvia AI is scoped carefully. It provides general information and wayfinding from the content your office gives it, and it does not make legal, eligibility or case determinations or give legal advice. Anything that requires an official decision is routed to the appropriate staff.
It's also privacy-first: it senses just enough to hold a conversation and records nothing of the lobby's surroundings — important in a public setting, though it doesn't replace your own privacy and records obligations.
Counter staff vs signage vs Selvia AI
| Public access | Counter staff | Signage / website | Selvia AI |
|---|---|---|---|
| Answers questions in conversation | When free | No | Yes |
| Guides to the right department | Yes | Signage | Yes |
| Serves every resident's language | A few | A few | Yes |
| Available without a queue | Limited | Yes | Yes |
| Available after hours (online) | No | Yes | Yes |
| General info & wayfinding only | — | — | By design |
| Typical cost | Staff time | Print / web | $1 / hour |
Selvia AI's $1/hour is all-inclusive — the avatar, voice, conversational brain and per-user memory are all in the rate.
Comparing options? See the best AI receptionist avatars roundup, or the other industries Selvia AI serves.
Frequently asked questions
What is an AI avatar for government and public services?
It's a visual, talking info assistant that helps residents at a public office or online — answering questions about services, forms, hours and locations, and guiding people to the right department — in a natural conversation. Selvia AI is a real-time avatar version: residents see and speak with a friendly on-screen assistant on a lobby kiosk or on your website.
Does it make legal or eligibility determinations?
No — and that boundary is deliberate. Selvia AI provides general information and wayfinding from the content your office gives it. It does not make legal, eligibility or case determinations, give legal advice, or decide individual cases. Anything that requires an official decision is routed to the appropriate staff.
Can it serve residents in different languages?
Yes — and for public services this is one of its most valuable features. It can hold the conversation in the language a resident is most comfortable with, which is central to giving an entire community equitable access to public information.
How does it help cut queues?
Most counter traffic is routine, repeated questions and people in the wrong line. Selvia AI answers those instantly and points residents to the right place, so staff are freed for the cases that genuinely need a person and the lines move faster — at the office all day and online after hours.
How does it handle privacy?
Selvia AI is built around minimal data capture: it senses just enough to hold a conversation and does not record or transmit the lobby's surroundings. That keeps its footprint low in a public setting, though it doesn't replace your organization's own privacy and records obligations.
Does it replace public-service staff?
No — it supports them. By handling the routine information and wayfinding around the clock, it frees staff for the cases and decisions that require a person, and gives residents an always-available, patient first point of contact.
How much does it cost?
Selvia AI starts at $1 per hour, all-inclusive (the avatar, voice, conversational brain and per-user memory are all in the rate), with a free demo to start.
Where does the avatar appear?
On a screen in a public office or building lobby as an info kiosk, and on your website for residents at home. It's the same assistant across both.
Make public information easy to reach — in any language
See Selvia AI answer a service question and guide a resident to the right department in a live demo — free, no commitment.
Book a Free Demo