Use case · booking & leads
AI Avatar for Appointment Booking
Every enquiry answered, every slot filled — the question and the booking handled in one conversation, at any hour.
A booking avatar turns enquiries into appointments in one conversation: it answers the question that comes before the booking (“do you do X? how much?”), then books the slot into your calendar — on your website or a front-desk screen, 24/7, in the customer's language. Selvia AI includes this at $0.03/minute all-inclusive ($1/hour kiosk mode), with per-customer memory so your regulars are recognized when they return.
The problem it solves: the question before the booking
Booking links already exist — and businesses with booking links still leak leads. The reason: most customers have a question first, and a form can't answer it. Unanswered question → no booking → they try the next business on the list. The avatar closes that gap: question answered, booking made, same conversation. And because most enquiry traffic happens outside business hours — evenings, Sundays, exactly when your desk is dark — 24/7 coverage isn't a luxury feature; it's where the lost revenue actually lives.
What a booking conversation looks like
Customer asks → avatar answers from your services, pricing and availability → proposes slots from your live calendar → captures name and contact → confirms, and writes the appointment into your booking system via integrations and webhooks. If anything needs human judgement — special requests, pricing exceptions — it captures the lead with full context and flags your team instead of guessing.
Speed-to-lead, measured by your own funnel
The sales truism holds across industries: the first responder usually wins the lead. An avatar's response time is zero, at every hour, in every language you serve. Measure it the simple way: bookings created outside business hours, before and after — the one number that justifies (or kills) the deployment.
Where it runs
Website widget (the lead-capture workhorse) · front-desk screen or kiosk (walk-ins, waiting rooms, after-hours lobbies — $1/hour flat makes all-day duty affordable) · and via API into your own app. The same configured assistant, every surface. Booking is already the spine of our industry deployments — salons, clinics, gyms, dealerships and more.
Frequently asked questions
Does it book into my existing calendar?
Yes — integrations and webhooks write into your booking system (Fresha, Calendly, your CRM stack), so conversations end in a real appointment, not a note someone has to retype.
What happens with complicated requests?
It captures the lead with full conversational context and routes it to your team — it doesn't improvise commitments, quote exceptions, or negotiate.
Can it handle my languages?
Multilingual conversation is included; test your specific languages on the free tier (60 minutes/month) before committing — real fluency varies by language on every platform, ours included.
Does it recognize repeat customers?
Yes — per-user memory is included: returning customers are greeted as returning, with their history in context.
What does a booking avatar cost?
$0.03/minute all-inclusive, or $1/hour in kiosk mode — roughly $8 for an 8-hour front-desk day. You pay for conversation time, not opening hours.
The first to respond wins
Question answered, booking made, same conversation — ~$8 per 8-hour day, 60 free minutes monthly.
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